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Running a business means keeping customers happy, but doing that with a clunky old phone system can feel like herding cats. A few years back, I stopped by a friend’s office and saw their customer service team wrestling with a tangle of wires and outdated software. Then I started hearing about NICE CXone, a sleek, […]
A while back, I was swamped with work emails and a stack of articles I needed to read for a side project. My eyes were screaming from screen time, and I was falling behind. Then a coworker tossed me a lifeline: Natural Reader, a text-to-speech tool that reads stuff aloud in voices so real you’d
Last summer, I was tinkering with a friend’s website, trying to make it easier for her readers to soak up her travel stories, especially those who struggle with reading. That’s when I tripped over ResponsiveVoice, a super handy tool that turns text into speech right in your browser, no heavy software needed. It was like
Did you know that 80% of customers say the experience a company provides is just as important as its products? I learned that the hard way a few years ago when I called my internet provider to fix a billing error. I was ready for the usual headache—long holds, robotic responses—but instead, a chatbot sorted
74% of customers will forgive a company for a mistake if it’s handled well, according to a 2023 Zendesk report. But here’s the kicker: 62% will ditch you after just one bad experience. That’s the tightrope call centers walk every day. I’ve been there, listening to a flustered agent stumble through a call while the
A 2024 Shopify report hit me with a number I couldn’t shake—businesses using an order management system saw order processing times drop by 35%. Then there’s BigCommerce, noting that 68% of growing companies credit streamlined operations for their edge in 2024. I thought back to a few years ago, helping a friend run his small
A 2024 National Association of Wholesaler-Distributors report threw out a stat that stuck with me—businesses using sales order automation slashed order processing time by 30%. Then there’s McKinsey, saying top B2B adopters grew five times faster than the rest in 2024. I couldn’t stop thinking about that a few months back, when I was helping
Last year, I read that the influencer marketing world hit $24 billion in 2024, and it’s pegged to jump to $32.5 billion by next year. Crazy, right? Then I saw Lil Miquela—this pink-haired virtual influencer with 2.6 million followers—posing for Prada like she owns the place. I blinked twice because she’s not even real; she’s
Let’s be real—reading is slow. For thousands of years, humans have been staring at symbols on paper, screens, and stone tablets (okay, maybe not recently), forcing their brains to process information the old-fashioned way. But why are we still doing this when AI can just read to us? In a world where efficiency is king,
Is reading about to go extinct? For centuries, humans have been squinting at tiny symbols on paper, screens, and stone tablets (okay, maybe not recently). But let’s be real—reading is slow, outdated, and a terrible use of time. In a world where we can summon AI to read for us, why are we still doing