A few weeks ago, I was grabbing lunch with my buddy Jake, who’s been pouring his heart into a new podcast. He was venting about how recording voiceovers was eating up all his time. “I keep seeing Play.ht pop up online,” he said, “but is it any good, or just another tech gimmick?” I’ve been […]
Over 40% of Fortune 500 companies are playing around with ElevenLabs Voice to churn out audio that sounds like it’s straight from a friend’s mouth. The first time I heard it, I was blown away—it was so warm and real, like someone chatting me up at a barbecue. Whether you’re hustling to grow your small
about 60% of folks using voice tech want it to sound like a real person, not a robot. That’s what got me curious about iSpeech after a buddy couldn’t stop talking about how its voices made his app sound like it had a living, breathing host. I’ve played with plenty of text-to-speech (TTS) tools before,
Eighty-six percent of folks will shell out extra for top-notch customer service, says Forbes. That number stuck with me after a pal running a small shop griped about losing customers because their support setup was a mess. Keeping people happy is everything these days, and the tools you pick can make or break those connections.
Ever had one of those customer service calls where you’re both clearly trying—but just not quite getting each other? I once found myself fumbling through high-school French on a call with a rep whose English wasn’t much stronger. We made it through, with a few laughs and a lot of patience. But it got me
Ever called a customer service line and got trapped in a loop of “press 1, press 2” that made you want to chuck your phone? I’ve been there, grumbling as I navigated a clunky IVR. But here’s the flip side: a well-built IVR call center can be a lifesaver, with 74% of folks saying they
In 2023, Healthcare IT News reported 74% of hospital leaders see virtual nursing as a game-changer, while medical call centers manage over 500 million patient calls yearly, per industry stats. I was grabbing coffee with my buddy, a clinic manager, when she spilled her dilemma: her nurses were drowning, and patients kept calling with endless
74% of customers will forgive a company for a mistake if it’s handled well, according to a 2023 Zendesk report. But here’s the kicker: 62% will ditch you after just one bad experience. That’s the tightrope call centers walk every day. I’ve been there, listening to a flustered agent stumble through a call while the
Over 17 billion faxes zip around the world every year, even now in 2025. I couldn’t believe it when I read that, sitting at my kitchen table with a lukewarm cup of coffee, scrolling through some random tech article. It hit me like a ton of bricks: faxing’s still alive? I had to know more.
Over 80% of folks say a good voice interface makes tech feel less like a chore. I’ve been mulling that over lately, and Amazon Polly’s neural TTS—this slick AI-driven text-to-speech trick—keeps popping into my head. It’s not just spitting out robotic chatter anymore; it’s crafting voices that sound like they’ve got a pulse, thanks to