10 Best VoIP Software in 2024

Why is efficient communication more critical than ever in today’s fast-paced business environment? In the business environment, efficient communication is more critical than ever. VoIP (Voice over Internet Protocol) software has emerged as a game-changer, revolutionizing the way businesses handle voice calls, video conferencing, and more.

By integrating various communication channels into a single, streamlined platform, VoIP software offers unparalleled convenience and efficiency. In this guide, we’ll explore the key benefits, features, and top providers of VoIP software, helping you make an informed decision for your business.

Overview of VoIP Software

Modern VoIP solutions bring together multiple communication tools into a unified interface. This integration includes voice calling, video conferencing, SMS, chat, and online faxing, allowing businesses to manage all their communication needs from one platform.

Benefits of an all-in-one interface:

Streamlined Workflow: Combining various communication channels reduces the need for multiple tools and simplifies your workflow.
Real-Time Syncing: VoIP software ensures all your communications are synced in real-time, enhancing productivity and collaboration.
Cost Efficiency: By consolidating services, businesses can often reduce costs associated with maintaining multiple communication systems.

This unified approach not only simplifies operations but also enhances the overall efficiency of your communication processes.

Why You Can Trust Our Recommendations

Commitment to Unbiased Research

At GetVoIP, our goal is to provide you with honest and unbiased information about VoIP software. Our research process involves a detailed analysis of various VoIP, contact center, and team collaboration platforms. We test each service hands-on and verify claims through direct contact with providers to ensure accuracy.

Evaluation Criteria

We assess VoIP software based on several critical factors:

Pricing, Value, and Scalability: How well the pricing structure aligns with the value offered and its ability to scale with your business.
Features and Communication Channels: The variety and quality of features available for voice, video, SMS, and other communication channels.
Customer Service, Reliability, and Security: The level of customer support, reliability of the service, and security measures in place.
Ease of Use and Interface: How user-friendly the software is and the quality of its interface.
Compatible Hardware and Integrations: The software’s compatibility with various hardware and integration capabilities with other tools.

Top 10 VoIP Software Platforms for 2024

1. RingCentral: Best For Remote SMBs

Key Features:

Unified messaging: Combines multiple communication channels such as voice, SMS, fax, and email into a single platform for ease of use and efficiency.
HD video conferencing: Provides high-definition video quality for virtual meetings, enhancing the clarity and effectiveness of remote communications.
AI Meeting Insights: Utilizes artificial intelligence to provide insights and analytics from meetings, such as action items, summaries, and key takeaways.

Pros:

Strong Unified Communication (UC) features: Offers a comprehensive suite of communication tools, making it ideal for small and medium-sized businesses needing a unified solution.
Excellent customer service: Renowned for its responsive and helpful customer support team, ensuring users receive the assistance they need promptly.
Robust hardware options: Supports a wide range of compatible hardware devices, offering flexibility and choice for users.

Cons:

Live reports require an add-on: To access real-time reporting features, users must purchase additional add-ons, potentially increasing overall costs.
SMS limitations: The SMS functionality has certain restrictions, which may not meet the needs of all users.
Some AI features are still in beta: Certain AI-driven functionalities are not fully developed, which might affect reliability and performance.

Pricing:

$20-$25+ per user per month with annual billing. Add-ons available.

2. Nextiva: Best For Small Call Centers Needing Built-In CRM

Key Features:

Native CRM integration: Directly integrates with a customer relationship management system, enhancing customer interactions and data management.
Superior voice calling features: Provides high-quality voice communication tools tailored for call centers, ensuring clear and reliable connections.
Shared SMS inbox: Allows multiple users to manage and respond to SMS messages from a single, shared inbox, improving team collaboration.

Pros:

Advanced CRM capabilities: Offers robust CRM features that help manage customer relationships effectively.
Extensive voice features: Includes a wide range of voice communication tools, suitable for various business needs.
Mobile app available: Provides a mobile application, allowing users to access features and manage communications on the go.

Cons:

Limited video meeting duration: Puts restrictions on the length of video meetings, which could be a limitation for some users.
Restrictions on call recording: Imposes certain limitations on call recording features, which may not meet the needs of all businesses.
Fewer integrations: Supports a limited number of third-party integrations, which could affect workflow efficiency for some users.

Pricing:

$18.95-$32.95 per user per month with a 30-day money-back guarantee.

3. Dialpad: Best For High Volume Call Centers Needing AI Automation

Key Features:

Real-time call transcription: Automatically transcribes calls in real-time, enabling users to capture and review conversations accurately.
Advanced SMS: Offers enhanced SMS features, including bulk messaging and automated responses, ideal for high-volume communication needs.
Call queue management: Provides tools to manage call queues efficiently, ensuring that customer calls are handled promptly and effectively.

Pros:

Superior call recording: Delivers high-quality call recording features, crucial for training and quality assurance purposes.
Advanced SMS features: Includes sophisticated SMS functionalities, making it suitable for businesses with extensive texting needs.
Effective call queue management: Helps manage and organize incoming calls, reducing wait times and improving customer satisfaction.

Cons:

Video meeting participant limit: Restricts the number of participants in video meetings, which could be a drawback for larger teams.
Steeper learning curve: May require more time and effort for users to become proficient with the platform.
Limited integrations: Offers fewer integration options with other tools and platforms, which might limit its versatility.

Pricing:

$15-$25+ per user per month with annual billing. Additional add-ons available.

4. 3CX: Best For Teams Needing A Customizable Open Platform

Key Features:

Flexible call routing: Allows users to set up custom call routing rules, ensuring calls are directed to the right person or department efficiently.
Extensive team collaboration tools: Provides a variety of tools for team collaboration, such as chat, video conferencing, and file sharing.
BYO SIP trunk: Supports a bring-your-own SIP trunk approach, offering flexibility in choosing telephony providers.

Pros:

Customizable deployment: Enables users to deploy the system in a way that best suits their specific needs and preferences.
Open-source flexibility: Offers the advantages of an open-source platform, including customization and control.
Extensive call routing options: Provides a wide range of call routing features, enhancing call management efficiency.

Cons:

Paid customer support: Charges for customer support services, which could increase overall costs for users.
Confusing pricing structure: The pricing model can be complex and challenging to understand.
Limited analytics: Offers fewer analytical tools compared to other platforms, potentially limiting insights into communication performance.

Pricing:

$195 to $495+ per year depending on deployment.

5. 8×8: Best For Hybrid International Teams

Key Features:

HD video conferencing for up to 500 participants: Supports high-definition video meetings with a large number of participants, ideal for international teams.
Universal messaging: Combines various messaging channels into a single platform, streamlining communication.
Strong security: Provides robust security features, ensuring data protection and compliance with regulations.

Pros:

Extensive international calling: Offers comprehensive international calling options, making it suitable for global teams.
Mix-and-match pricing options: Allows users to choose and combine different pricing plans based on their specific needs.
Comprehensive security features: Ensures secure communication with advanced security protocols.

Cons:

Basic analytics: Provides only basic analytical tools, which may not be sufficient for detailed performance insights.
Limited third-party integrations: Supports fewer third-party integrations, which could affect workflow efficiency.
No advanced call monitoring: Lacks advanced call monitoring features, which could be a drawback for some businesses.

Pricing:

Quote-based for Unified Communication (UC) plans, with additional add-ons available.

6. Vonage: Best For Integration with Existing Tools

Key Features:

CRM integration: Seamlessly integrates with popular CRM systems, enhancing customer relationship management.
Unified communications: Combines voice, video, messaging, and collaboration tools into a single platform.
Extensive API support: Provides a wide range of APIs, allowing developers to customize and extend the platform’s capabilities.

Pros:

Seamless integration with existing tools: Easily integrates with a variety of existing business tools and systems.
Extensive API options: Offers numerous APIs, enabling advanced customization and integration.
Strong customer support: Renowned for its reliable and helpful customer support services.

Cons:

Can be expensive: May be more costly compared to other VoIP solutions, especially for smaller businesses.
Complex setup: Initial setup and configuration can be complex and time-consuming.
Limited advanced features: Lacks some advanced features that other platforms might offer.

Pricing:

$19.99-$39.99+ per user per month with various plans and add-ons.

7. Zoom Phone: Best For Video-Centric Businesses

Key Features:

HD video conferencing: Provides high-definition video quality for meetings, enhancing visual communication.
Call recording: Allows users to record calls for future reference, training, or compliance purposes.
Unified messaging: Combines voice, video, and messaging into a single platform for streamlined communication.

Pros:

Excellent video quality: Known for its superior video conferencing capabilities.
Easy-to-use interface: Offers a user-friendly interface, making it accessible for users of all technical levels.
Strong security features: Ensures secure communication with advanced security protocols.

Cons:

Limited advanced telephony features: Focuses more on video and less on advanced telephony functions.
Can be costly for larger teams: Pricing may increase significantly for larger teams or organizations.
Limited integration options: Supports fewer integrations compared to other platforms.

Pricing:

$10-$20+ per user per month with annual billing. Additional features available as add-ons.

8. Grasshopper: Best For Solo Entrepreneurs and Small Teams

Key Features:

Virtual phone system: Provides a professional phone system without the need for physical hardware.
Call forwarding: Allows calls to be forwarded to different numbers, ensuring no calls are missed.
Voicemail transcription: Converts voicemail messages into text, making it easier to review and manage messages.

Pros:

Easy setup and use: Simple to set up and use, ideal for small businesses and entrepreneurs.
Affordable pricing: Offers cost-effective plans, making it accessible for small businesses.
Mobile app available: Provides a mobile application, allowing users to manage calls on the go.

Cons:

Limited scalability: May not be suitable for larger businesses with more complex needs.
Basic feature set: Offers fewer advanced features compared to other VoIP solutions.
Limited international calling: Does not support extensive international calling options.

Pricing:

$29-$89+ per month depending on the plan.

9. Microsoft Teams: Best For Microsoft Ecosystem Users

Key Features:

Integration with Microsoft 365: Seamlessly integrates with Microsoft 365 applications, enhancing productivity and collaboration.
Team collaboration tools: Provides a wide range of tools for team collaboration, including chat, file sharing, and video meetings.
Video conferencing: Offers high-quality video conferencing capabilities for virtual meetings.

Pros:

Seamless integration with Microsoft 365: Enhances workflow efficiency for users already utilizing Microsoft 365 applications.
Extensive collaboration features: Provides comprehensive tools for team collaboration and communication.
Strong security: Ensures secure communication with advanced security features and compliance with regulations.

Cons:

Requires Microsoft 365 subscription: Users need a Microsoft 365 subscription to access full features.
Steeper learning curve: May require more time and effort for users to become proficient with the platform.
Can be resource-intensive: May require significant system resources, affecting performance on lower-end devices.

Pricing:

$5-$20+ per user per month with various Microsoft 365 plans.

10. Ooma: Best For Cost-Conscious Small Businesses

Key Features:

Voicemail: Provides voicemail functionality, allowing users to receive and manage voice messages.
Call forwarding: Enables calls to be forwarded to different numbers, ensuring no calls are missed.
Mobile app: Offers a mobile application, allowing users to manage calls and messages from their smartphones.

Pros:

Affordable pricing: Offers cost-effective plans, making it accessible for small businesses.
Easy to use: Simple and user-friendly interface, ideal for small businesses.
Reliable service: Known for its reliable and consistent service quality.

Cons:

Basic feature set: Provides fewer advanced features compared to other VoIP solutions.
Limited integrations: Supports fewer integrations with third-party tools and systems.
No advanced analytics: Lacks advanced analytical tools for detailed performance insights.

Pricing:

$19.95-$29.95+ per user per month.

Conclusion

VoIP software has transformed business communication by offering a comprehensive solution that integrates multiple channels into one platform. By adopting VoIP, businesses can streamline their communication processes, enhance productivity, and reduce costs.